Contact
Email
office@r-szoft.huAddress
Hungária Malomudvar, 1095 Budapest, Soroksári út 48. 8. épület 2. emelet
Intelligent email management with automation:
Multilingual support with AI translation:
The Email Agent automatically analyzes incoming customer emails, categorizes them (Complaint, Order, Inquiry, Return, Technical), and instantly creates a response draft. It doesn't replace customer service staff, but accelerates their work - you just review, fine-tune, and send.
The AI assistant reads, understands, and helps you respond - the final decision always remains yours.
Sentiment Shield - Emotional Intelligence in Email Management
The system automatically recognizes customer sentiment (Angry / Frustrated / Neutral / Satisfied), and immediately elevates priority to urgent for angry emails. Red visual alerts in the inbox ensure you know immediately when there's a problem. Enterprise package includes automatic escalation to management.
ROI: Average of 9 negative reviews prevented monthly = $300 savings.
Order Lookup Agent - "Where is my package?" Automation
AI automatically extracts the order number from emails, queries the Shoprenter API in real-time for status, carrier data, tracking number, and expected delivery date, then automatically fills in the response draft. No more manual searching and copying.
ROI: 100 "Where is my package?" emails/month × 5 minutes saved = 8.3 hours/month = $70 savings.
Multilingual Support Without Translation Costs
Automatic language detection for incoming emails, Hungarian summaries of foreign correspondence, and AI translation of Hungarian responses to target languages. Business package supports 5 languages (Hungarian, English, German, Romanian, Slovak), Enterprise package supports 50+ languages.
ROI: Multilingual staff cost $1,700/month vs. AI translation $0 (included in package).
Secure OAuth Connection and GDPR Compliance
Gmail and Outlook OAuth 2.0 connection - passwords are NOT stored, only secure tokens. Tenant isolation (each company's data separated), EU-region infrastructure (Frankfurt), audit log for all operations. Email content is NOT used for AI model training.
Secure Gmail and Outlook OAuth connection. Automatic synchronization at 5/15/30/60 minute intervals. Status monitoring and one-click reconnection.
Automatic categorization and priority determination. AI-generated response drafts in editable format. Regeneration with parameters (tone and length selectable).
Sentiment recognition and automatic priority elevation. Visual alerts and real-time notifications. Enterprise package includes automatic escalation to management.
Automatic order number recognition. Shoprenter API integration in real-time. Automatic response completion with status, carrier, and tracking number.
Automatic language detection. Hungarian summaries of foreign emails. Response translation to target language. Business: 5 languages, Enterprise: 50+ languages.
Admin role: email account management, settings, all colleague inboxes, analytics. Customer service role: inbox usage, draft editing, email sending.
.svg){kind=small}
Customer Service Centers
Email categorization and prioritization. Faster response times with AI-generated drafts. Instant detection and handling of angry customers.
Service Companies
Quick handling of inquiries. Technical question categorization. Efficient processing of return and complaint emails.
Free yourself from overloaded inbox and slow response times!
A modern, AI-powered Email Agent helps your customer service team respond faster, more efficiently, and more accurately. Automatic categorization, response draft generation, order lookup, and multilingual support - all in one place.
.svg){kind=small}